These terms explain the responsibilities of VizaGo and its clients. Visa, admission, scholarship, appointment, and border decisions remain with the relevant third parties.
Agreement to these terms
By purchasing, using, or continuing VizaGo services, you agree to these Terms & Conditions together with any signed service agreement, invoice, quotation, Security Policy, Pricing Policy, and Refund Policy.
Nature of our services
VizaGo provides consultancy and administrative support for study visas, visit visas, university admissions, and related processes. VizaGo is not an embassy, immigration authority, visa application centre, or university.
No guarantee of visa, admission, or scholarship
VizaGo does not guarantee visa approval, university admission, scholarship approval, appointment availability, processing time, an immigration outcome, or border entry. Final decisions are made by the relevant authorities and institutions.
Client accuracy and honesty
- Provide complete, genuine, and accurate information and documents.
- Disclose previous refusals, immigration issues, study gaps, and other relevant facts requested for the application.
- VizaGo may refuse or stop work if it reasonably suspects forged, altered, fraudulent, or misleading documentation.
Client review before submission
You are responsible for reviewing application forms, personal information, declarations, and supporting documents before submission.
Deadlines
You must provide documents, approvals, and payments within the required timeframes. VizaGo is not responsible for missed deadlines caused by late, incomplete, or inaccurate information supplied by you.
Third-party decisions and delays
Processing times, interviews, additional-document requests, appointment availability, university decisions, immigration decisions, and courier delivery are outside VizaGo’s direct control.
Fees and payments
Consultancy fees must be paid according to the agreed quotation, service agreement, or invoice. Third-party charges are separate unless they are expressly included in writing.
Refunds
Refunds are governed by VizaGo’s Refund Policy and any package-specific written agreement.
Communication
Use VizaGo’s official communication channels and keep your contact details current. Our official support email is help@vizago.app.
Intellectual property
VizaGo’s checklists, templates, reports, website content, and internal processes remain VizaGo’s intellectual property unless otherwise stated.
Confidentiality
VizaGo treats client information as confidential except where disclosure is reasonably necessary to provide the requested service, comply with law, respond to an authority, obtain professional support, or protect legal rights.
Data and security
Client information and documents are handled according to VizaGo’s Security Policy. Documents stored in the VizaGo Secure Vault are protected using AES-256 encryption.
Change of circumstances
Tell VizaGo promptly about material changes such as a new passport, marriage, employment or financial changes, a new refusal, a criminal matter, a course or university change, or a change to relevant travel dates.
Refusal or termination of service
VizaGo may refuse, suspend, or terminate services where a client requests unlawful or unethical assistance, provides fraudulent documents, refuses required information, fails to pay agreed fees, or creates a material compliance risk.
Limitation of responsibility
To the extent permitted by applicable law, VizaGo is not responsible for losses caused solely by government or university decisions, third-party failures, exchange-rate changes, airline or hotel costs, processing delays, or inaccurate information supplied by a client. Nothing in these terms excludes a right or liability that cannot lawfully be excluded.
Policy changes
VizaGo may update these Terms & Conditions and related policies to reflect changes in services, practices, or legal requirements. The effective date above identifies the current published version.
Governing law and disputes
The governing law and dispute-resolution terms stated in your signed service agreement apply. If a signed agreement does not specify them, the law and forum that apply to the contracting VizaGo entity and transaction will govern.
Entire agreement
The signed service agreement, invoice or quotation, and published VizaGo policies together form the service terms. A specific signed agreement prevails where applicable and legally permitted.